Refund policy
90-Day Money-Back Guarantee (first-time purchases only)
At Seolari, your satisfaction is our top priority. That’s why we offer a risk-free 90-day money-back guarantee on first-time purchases.
If you’re not satisfied with your first purchase of any Seolari product, including if you don’t love the shade it develops on you, contact us at info@seolari.com within 90 days of delivery and we’ll refund you in full. In most cases, no return is required.
Important notes:
- Applies only to the first purchase of a specific product. For subscriptions, this means your first subscription order only.
- Limited to one refund per product type per customer.
- Shipping, handling, and optional shipping protection fees are non-refundable.
- If you choose to exchange your product, the money-back guarantee no longer applies.
Refunds for Recurring Subscription Orders
Recurring subscription (autoship) orders, meaning any shipment after your first subscription order, are not eligible for the 90-day money-back guarantee. However, we offer refunds under the following conditions:
- Unopened, unused items in their original sealed packaging only. For hygiene reasons, opened or used cosmetics from recurring orders cannot be returned.
- Return shipping is the responsibility of the customer.
- Shipping costs are non-refundable.
- The refunded amount covers only the unopened items sent back.
To request a refund, email info@seolari.com with your order details. Refunds are processed once we receive and inspect the returned product.
Cancellation Policy
- Order cancellation window: Plans change, and we’ll do our best to accommodate order cancellations. If you need to cancel, please contact us as soon as possible. We’ll make every effort to stop your order before it ships, but our team works quickly to get orders out on time, so we can’t guarantee a cancellation once an order has been processed in our system.
- Cancellation fee: A $2.00 restocking fee may apply to cover administrative costs.
- Non-cancellable orders: Orders that have already shipped cannot be cancelled.
To cancel your subscription, you can:
- use the customer portal at the top right of our website, or
- email info@seolari.com.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us right away at info@seolari.com. You don’t need to return the damaged item; we’ll send a replacement at no cost.
Please note that our lipstick reacts to each person’s natural lip chemistry, so the shade it develops varies from person to person and may differ from the images on our website. Shade variation is not a defect. If you’re unhappy with your shade, our 90-day money-back guarantee covers your first purchase.
Exchanges
To exchange an item, return the original item in accordance with this refund policy. Once the return is accepted, you may place a new order for the replacement item.
Shipping Costs
- Shipping costs are non-refundable.
- If a return is approved for a multi-unit order, Seolari may cover return shipping for unopened items (first-time purchases only).
- For all other returns, including recurring subscription orders, return shipping is the customer’s responsibility.
Return Instructions
To start a return:
- Email us at info@seolari.com with your order number and reason for return.
- We’ll send you return instructions and, if applicable, a return shipping label.
- Send items back to the address we provide. Products returned without prior authorization may not be accepted.
European Union Orders
EU customers may cancel or return unopened products within 14 days of delivery for any reason. Returned items must be in original, sealed condition with proof of purchase.
Policy Amendments
Seolari reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.
Acknowledgment of Policy
By placing an order with Seolari, you acknowledge and agree to the terms outlined in this Return & Refund Policy.
Contact Information
KANDY FOR EQUITY HOLDINGS LLC
102 S Crosby St, Tekoa, WA 99033, United States
Email: info@seolari.com